【 Special Report 】 Frontline "Hot" News "Heart" Service Professional After Sales
Exchange Sincerity For Genuine Feelings
Strive To Create Value For Customers
Watering Responsibility With Sweat, Measuring Responsibility With Footsteps, And Rushing Towards Mission With Practical Work
Serve Customers Nationwide
Listen To Customer Feedback And Address Their Concerns
Sending Care, Conveying Sincerity, And Resolving Worries
Quality Kaili, Zhicheng Service
Kaili After-sales Service Accompanies You
At The End Of Summer And The Beginning Of Autumn, The Last Scorching Sun Of Summer Is Still Raging, And The Kaili After-sales Service Ten Thousand Mile Travel Activity Is Still In Full Swing. Each Team Sticks To The Front Line And Fulfills Their Commitments With Actions. Since The Beginning Of Summer, The After-sales Service Team Of Wanlixing Has Spent Nearly Two Months Visiting Yunnan, Guizhou, Gansu, Xinjiang, Sichuan, Guangxi, Jiangsu And Other Regions, Covering A Total Distance Of More Than 20000 Kilometers, Solving Problems For Nearly A Hundred Environmental Sanitation Units And Individual Users, Deeply Understanding Customer Needs, Carefully Recording Customer Experience, Continuously Optimizing Service Quality, Allowing Customers To Enjoy The Ultimate Service Experience, And Making Kaili After-sales More Deeply Rooted In People's Hearts.
Satisfying Customers Has Always Been The Core Tenet Of Kaili After-sales Service. Sichuan Team After-sales Personnel Went Deep Into Sichuan And Visited Customers In Multiple Cities Such As Mianyang, Panzhihua, Nanchong, And Dazhou, Covering Thousands Of Kilometers. Every Follow-up Visit Goes Through Hardships, Fulfilling A Promise And Mission, Providing The Most Meticulous And Caring Service, Explaining The Most Detailed Maintenance Knowledge, Answering Various Questions During Use, And Collecting All Relevant Information. In Order To Reach Users In Remote Mountainous Areas In A Timely Manner, Team Members Change Trains, Cars, Motorcycles, And Even Walk Back And Forth. Heatstroke, Colds, And Fever Often Occur, And When Frontline Team Members Overcome Numerous Difficulties To Reach Customer Locations, Their First Words Are Always "I'm Not Late, Right.
Role Transformation, Turning Customers Into Close Friends. Guarding Every Service Site With Care And Demonstrating Through Actions How To 'achieve The Ultimate In Service'. In Guangxi, Jiangsu, And Henan, Over The Past Month, Frontline After-sales Personnel Have Been Fighting Against The Scorching Heat From South To North And From West To East, Maintaining And Guarding With Care. In Chongzuo, Guangxi, Due To The Customer's Urgent Departure And Inability To Pick Them Up At The Station, As Well As The Inability To Use The Map Location Function, The After-sales Staff Could Only Inquire About The Location Based On The Customer's Address With Typos. The Weather Was Hot And The Local Language Was Not Spoken. After Nearly Three Hours Of Walking, There Were Already Signs Of Heatstroke When They Arrived At The Location. After A Brief Rest, They Immediately Began To Engage In After-sales Work.
Practice The Service Tenet Of "customer First, Proactive Enthusiasm, High-quality Service, Fast And Efficient" With Practical Actions, The Service Concept Of "sincerity, Efficiency, Mutual Trust, And Win-win", Create Customer Value With Ultimate Service, And Conquer Customers With High-quality Service. Service Is Still On The Way, And Kaili Zhuanqi Will Interpret Service With Care And Win Recognition With Actions! The Excitement Continues, Let's Look Forward To New Stories Together···
