【 After Sales Review 】 Quality And Service Focus On Both Hands, Kaili Group's After Sales Servi
In Recent Years, The Most Commonly Mentioned Word In Various Industries Is "roll", And The Same Applies To The Specialized Vehicle Industry. How To Achieve Breakthrough And Even Lead Development, In Addition To Excellent Product Quality, Comprehensive And Meticulous After-sales Service Is Also An Indispensable Key Factor. Kaili Group Attaches Great Importance To After-sales Service, Which Has Not Only Won The Trust And Recognition Of Thousands Of Users, But Also Strongly Promoted The Overall Service Level Of The Industry.
Looking Back At The After-sales Service Work Of Kaili In 2024, It Can Be Summarized As "going Through Wind And Rain" And "achieving Remarkable Results".
01- Sincere Service From South To North
After Sales Service For Thousands Of Miles
The "After Sales Miles" Campaign Is A Nationwide Mobile Door-to-door Inspection Service Launched By Kaili Group Since Its Establishment In 2016 To Serve Thousands Of Users. It Has Lasted For 8 Years And Has Served Over 20000 Kaili Wind Users.
In Addition To Conducting Routine Inspections And Recording Of Vehicles, Troubleshooting Hidden Dangers, Collecting User Feedback And Suggestions For Later Process Upgrades, A "small Lecture" Activity Will Also Be Held In Each City To Provide Centralized Training For Vehicle Operators On How To Correctly Operate And Maintain Vehicles, And How To Handle Common Small Problems During The Use Of Vehicles.
With The Gradual Increase In Market Share Of Kaili Products, The Coverage And Inspection Frequency Have Also Been Increasing Year By Year. Since The Beginning Of The New Year In 2024, Kaili's After-sales Engineers Have Conducted On-site Inspections Of Customers Across The Country, Covering A Distance Of Over 50000 Kilometers And Traveling To 120 Cities, Visiting More Than 3000 Customers In Depth.
Kaili 2024 "After Sales Ten Thousand Mile Inspection Route
March: Jiangxi And Zhejiang
April: Hunan And Guangxi
May: Yunnan
June: Shaanxi
July: Gansu
August: Sichuan, Chongqing, Shanxi
September: Qinghai
October: Jiangsu
November: Shandong
December: Hebei
02- Accelerate Construction Quantity To Exceed 100
National After-sales Service Network
In Order To Provide Customers With Faster After-sales Service Response And Better Experience, Kaili Group Will Accelerate The Construction Of After-sales Service Outlets In 2024 With A Fast Pace. Currently, The Number Has Reached More Than 150, Covering Almost All Provincial Capitals And Most Prefecture Level Cities In China. At The Same Time, The After-sales Service Hotline "400-0722-818" Of Kaili Group Has Also Been Launched With Great Enthusiasm. The Service Mode Of "direct Network Access", "on-site Inspection" And "online Response" Allows Thousands Of Users To Choose Kaili Feng Products Without Any Worries.
Construction Of Kaili Service Network In 2024
2024 Is Coming To An End, And The After-sales Service Business Of Kaili Group Has Been Successfully Completed According To The Plan At The Beginning Of The Year. These Achievements Will Become A Powerful Guarantee For Kaili Group's Steady Increase In Product Market Share.
In The Future, Kaili Group Will Continue To Make Efforts In Improving The After-sales Service System, Enhancing The Level Of After-sales Service, Exploring New Energy After-sales Service Models, And Focusing On The Layout Of Overseas After-sales Service Stations, Laying A Solid Foundation For Entering A Broader International Market.
